I haven't received a confirmation email – what now?
Don't worry, this can usually be sorted out quickly. Please work through the following steps in order – in most cases, the solution is just one click away.
1. Check your spam or junk folder
Our confirmation emails occasionally end up in the spam or junk folder. Take a quick look there and mark the email as "not spam" – this ensures that future messages land directly in your inbox.
2. Which email address did you use to book?
Sometimes there are multiple accounts with different email addresses – for example, a personal and a work address. Please check which address you used when registering in the Soulhouse app and look in that inbox too. The confirmation is always sent to the address linked to your booking.
3. Check your booking directly in the app
If you were logged into your Soulhouse account when you booked, you'll also find the confirmation under "My Appointments" in the app. If you booked as a guest or aren't sure, just message us here in the chat with your email address — we'll look it up for you
Still haven't found a solution?
If you still can't find your confirmation after going through all these steps, simply reach out to our support team – we're happy to help you quickly and without any fuss.If you have not received a confirmation email, please note that the details provided directly by Soulhouse support (such as date, time, duration, and location) serve as the official binding confirmation of your booking. An email is not strictly required to validate your appointment.