At Soulhouse, there are two separate voucher systems – they work differently from a technical standpoint and are intended for different use cases.
Soulhouse Treatment Voucher:
A value voucher for our treatments – Massage, Assisted Stretch, or Facework. It works like credit: you redeem it flexibly at the studios in the country where you bought it, and any remaining balance stays on the code. New vouchers from Germany are valid for 36 months from issue; for older vouchers, the date on the voucher applies. It is redeemed in the booking portal at booking.soulhouse.me.
You can purchase this voucher in two formats:
Digital (PDF) – ordered online at soulhouse.me, delivered immediately by email.
Physical card – either purchased directly at one of our studios, or ordered through our online shop at shop.soulhouse.me and sent to you by post.
Both formats contain the same voucher code and are redeemed identically through the booking portal. For more details, see the article "How do I redeem a Soulhouse voucher?"
2. Soulhouse Shop Voucher:
This voucher runs on our own shop voucher system and is valid exclusively for products from our online shop (shop.soulhouse.me) – such as oils, self-care items, or other Soulhouse products. It cannot be used for treatments, since the booking system and shop are technically separate.
Self-cancellation – what happens to my code?
If you cancel your appointment yourself, you won't receive a cash refund, but a treatment voucher equal to the amount you paid. You can use this voucher for a new booking.
Did you already pay for your original appointment with a voucher? In that case, the cancelled amount is automatically added back to the same code – no new code is issued.
Did you pay with another payment method (credit card, PayPal, Klarna, etc.)? Then you'll receive a new voucher code by email.
Soulhouse-initiated cancellation:
If we have to cancel an appointment from our side (e.g. because of an expert's illness), you have the choice: a voucher equal to the amount you paid, or a refund to your original payment method. We'll get in touch with you directly in that case.
Why is my voucher sometimes lower than expected?
The voucher always corresponds to the amount you actually paid. If you used a discount code, or paid part of the amount with another voucher, only the cash portion is returned as a voucher.
Special cases: switching between treatment and shop voucher:
Since treatment and shop vouchers run on two different systems, a direct transfer between the two isn't possible. In individual cases, however, we can check this for you – just message us briefly via WhatsApp, email, or chat with your code and your request.
Further questions?
How do I redeem a voucher? → see article "How do I redeem a Soulhouse voucher?"
Where do I buy a voucher? → see article "Where do I buy a Soulhouse voucher, and which vouchers are available?"