From what age can I book a treatment at Soulhouse?
Our treatments are available for people aged 18 and over. This applies to all Soulhouse treatments — Massage, Assisted Stretch, and Facework — without exception.
We are unable to offer treatments for minors, regardless of circumstances.
If you’re looking for a gift for someone approaching their 18th birthday, a Soulhouse voucher is a great option. New vouchers from Germany are valid for 36 months from issue; for older vouchers, the date on the voucher applies. It can be redeemed for any treatment as soon as they turn 18.
Can I bring my pet to a Soulhouse appointment?
We completely understand how important pets are to many people – they provide comfort, calm, and are part of everyday life. That said, we kindly ask you not to bring your furry companions to your Soulhouse appointment.
Our studios are spaces of calm, relaxation, and mindfulness – for you and for all other guests. Many people want to fully switch off during their treatment, and some may be sensitive to smells or have allergies. Studio environments can also be stressful for animals themselves: unfamiliar scents, quiet rooms, and changing faces. This policy applies regardless of the breed, size, or temperament of the animal.
Can I bring my child or baby to a Soulhouse appointment?
We know it can sometimes be challenging to balance childcare and personal time out. At the same time, we want to offer you – and all our guests – a space that is free from distraction, where genuine rest can happen.
For this reason, we kindly ask you not to bring children or babies to your appointment. Our treatments take place in a very quiet, relaxed atmosphere where we want to focus entirely on you. The environment is also often not suitable for children – the rooms are still, there's little space to move around, and longer treatment times can be hard for babies and toddlers. Additionally, children are not permitted to wait in the studio during a parent's appointment.
It's really important to us that you can experience your time at Soulhouse stress-free and truly unwind. If you have questions about your individual situation or need help with scheduling, please don't hesitate to reach out to our support team. We'll be happy to help you find a solution that works for you and your family.
I'm pregnant and would like to book a Stretch appointment – is that possible?
As your health and your baby's wellbeing always come first, we do not offer Stretch treatments during pregnancy. Assisted Stretch involves active stretching, mobilisation, and movement impulses that are not suitable during pregnancy.
To keep you well supported, we exclusively offer our Pregnancy Massage from the second trimester onwards during this time. It is tailored to this special phase and offers you moments of calm.
If you're unsure which treatment is right for you right now, please get in touch with our support team. We'll advise you with care and help you find the option that feels right for you and your baby.
What should I know before a Pregnancy Massage?
Before the Pregnancy Massage, your Expert at the studio will ask to see your maternity record (Mutterpass).
Before the treatment, you sign a short consent form. Without it, the treatment cannot take place.
You can book the Pregnancy Massage several times during your pregnancy, including as a conscious preparation for birth.
FAQ
I’m 17 and would like to come to a massage appointment with a parent – is that possible? Unfortunately not. Our treatments are exclusively available for people aged 18 and over — this applies to all treatments and without exception, regardless of whether a parent or guardian is present. We know this can be disappointing. If you’re looking for a gift idea, a Soulhouse voucher makes a great option. New vouchers from Germany are valid for 36 months from issue; for older vouchers, the date on the voucher applies. It can be redeemed for any treatment as soon as they turn 18.
I'm pregnant and unsure whether I can make it to my appointment. What should I do if I'm not feeling well at short notice? Your wellbeing – and your baby's – always comes first. We completely understand that pregnancy can bring days where you simply don't feel well or are unsure whether a treatment is right for you.
Our standard cancellation policy requires 24 hours' notice, as we reserve the slot exclusively for you and schedule our Experts accordingly. At the same time, we want to be flexible for pregnant guests when physical circumstances make it unavoidable.
If you're not feeling well on the day of your treatment or are unsure, please contact our support team as early as possible. We'll work together to find the best solution for you – whether that means rescheduling, finding an alternative time, or simply handling your situation with extra care. What matters to us is that you feel safe and can make your decision without pressure. You are always welcome at Soulhouse – on good days and on days when you need a little more support.
How do I lie during the Pregnancy Massage? You lie on your side or on your back, or you sit. You do not lie on your stomach. Your Expert chooses the position with you that is comfortable for you.
I’m pregnant – can I book a massage at Soulhouse? Yes, from the second trimester onwards. We offer one dedicated treatment during pregnancy: the Pregnancy Massage. It is tailored to this special phase, with gentle, adapted techniques.
The Pregnancy Massage is available from week 13 (second trimester) onwards. During the first trimester – before week 13 – we are unfortunately unable to offer any massage treatments at Soulhouse.
If you have a high-risk pregnancy or specific health concerns, please speak with your doctor or midwife before booking. For a routine Pregnancy Massage from week 13, no medical certificate is required. We look forward to welcoming you from your second trimester. Can I book a massage during my period? Yes, you can book a massage during your period if you feel comfortable. However, it's important to note that the body may be more sensitive during this time, especially in the abdominal and pelvic areas. Please inform your Expert in advance so the massage can be adjusted to your comfort.