Our support team is available at set times to answer your questions and help with any issues.
Support hours:
Monday to Friday: 10:00 am – 6:00 pm
How to reach us:
WhatsApp: +49 40 80813059
Email: [email protected]
Chat: soulhouse.me (chat window in the bottom right)
Note on phone calls:
If you call our number, you will hear an automated message with our contact options. We currently do not offer personal phone consultations.
Important notes:
On public holidays such as Christmas, New Year's Eve and New Year, support hours may vary.
Outside of support hours, you can leave us a message via WhatsApp, email or chat at any time. We will get back to you as soon as possible.
On weekends, our support team is not available. For urgent matters, please contact us via WhatsApp or email.
For urgent matters on weekends, you can also go directly to the studio where you have your appointment. Please note that our studios are not reachable by phone or in writing; they are only available in person on site. The team there will of course be happy to support you.
FAQ:
Do you also handle messages on weekends? No, our support team needs a break too. If you write to us on the weekend, we will get back to you as soon as possible – your request will not be lost, no worries!
What happens if I write outside of support hours? Your request will be saved, and we will get back to you as soon as possible.
Why can't I speak to support by phone? To offer you faster and more reliable service, we focus on written channels. This allows us to document your request directly, work on it efficiently and find a solution more quickly. If you call, you will automatically be informed about the available channels.
Can I change appointments by phone? No, changes or queries about appointments are handled exclusively via digital channels.