Automatic booking confirmation
After every completed treatment, you will automatically receive a confirmation email with key payment details. This email serves as your booking receipt. If you cannot find the email, please also check your spam or junk folder.
Requesting a formal invoice
If you need a full invoice (e.g. for your company or tax purposes), please contact our support team via chat or WhatsApp. To create the invoice, we need the following details:Additionally, invoices can include a general medical description (e.g., "sports massage for tension") upon request, which may be useful for supplemental insurance submissions.
Full name or company name
Billing address
VAT ID (if a company invoice is required)
Booking code or date of the treatment
Studio where the treatment took place
Tip: If you contact us by email, we are happy to use relevant details from your email signature – in that case, please check that the information is up to date and correct.Please note that invoices cannot include medical diagnoses or specific medical justifications, as Soulhouse only provides wellness services.
Format and delivery
Invoices are sent in digital form (PDF) by email.
Invoices can also be requested retroactively, as long as the booking is stored in our system.
Bookings via partners
For bookings made through partners (e.g. Jochen Schweizer, MyDays), only the respective partner can issue the invoice. In this case, please contact the partner directly.
FAQ
Can I request an invoice in my company's name? Yes, please share your company name, billing address and – if needed – your VAT ID.
Can I request invoices retroactively? Yes, as long as the booking is stored in our system.
Do I automatically receive an invoice? After every booking you automatically receive a confirmation email as a booking receipt. A formal invoice with company details must be requested separately.