Sometimes vouchers expire before they are used. In this case, there are a few options.
Here’s what to do:
Check the expiry date on your voucher.
If the voucher only expired recently, please contact our support team with your voucher code.
Our team will then review if an extension or goodwill solution is possible.
Important notes:
Expired vouchers are generally no longer valid.
In some cases, our team may grant an exception if the expiry was only recent.
Please note that partner vouchers (e.g. Jochen Schweizer, MyDays) cannot be extended by Soulhouse. These must be handled by the partner directly.
FAQ:
Can every expired voucher be extended? No, this is only possible in exceptional cases and after review by our team.
What if a partner voucher has expired? Please contact the partner directly (e.g. Jochen Schweizer, MyDays) as Soulhouse cannot extend partner vouchers.