With a Soulhouse voucher, you can flexibly pay for your treatment – online or directly at the studio.
Here's how it works:
Open our booking portal at booking.soulhouse.me.
Choose your preferred treatment and studio.
During checkout, enter your voucher code in the "Promo or voucher code" field.
The voucher value will automatically be deducted from the total.
What you should know:
Our vouchers are value vouchers – they work like credit that you can use flexibly.
You can redeem them for all our treatments: Massage, Assisted Stretch, and Facework (e.g. Lymphatic Face Glow).
A voucher is valid in the country where you bought it. A voucher from Germany is valid in all German studios.
If your voucher covers the full treatment, you're all set. If it doesn't, you pay the difference using another payment method (credit card, PayPal, Klarna, Google Pay, or Apple Pay).
If your voucher value is higher than the treatment, the remaining balance stays on your code – redeemable for your next booking. The voucher code doesn't change.
New vouchers from Germany are valid for 36 months from issue. For older vouchers, the date on the voucher applies.
What can I get for my voucher value?
You can find an up-to-date overview of all treatments and prices at booking.soulhouse.me. There you'll see directly which treatment and duration matches your voucher value – including studio availability.
You can use several vouchers per booking.
You can redeem several vouchers for one booking and add one discount code. Vouchers cannot be merged.
Combining multiple vouchers?
Do you have several voucher codes? You can use them for one booking. Vouchers cannot be merged. If the value is higher than the booking, the remainder stays on the voucher.
Would you rather use your voucher in the Soulhouse Shop?
Our booking and shop systems are technically separate. Direct redemption in the shop is therefore not possible. If you'd like to use your voucher (or remaining balance) for products in the Soulhouse Shop, just message us via WhatsApp, email, or chat – our team is happy to convert it into shop credit for you.
Voucher + discount code combined?
This is possible: you can combine vouchers and one discount code for one booking.
FAQ:
Can I enter several codes? Yes, you can redeem several vouchers for one booking and add one discount code. Vouchers cannot be merged.
Can I redeem a voucher on-site? Yes. You redeem your voucher online at checkout in the "Promo or voucher code" field, or at the studio reception. All Soulhouse appointments are prepaid.
I have questions about current promo or discount codes – can support help me? No, our promo and discount codes aren't handled by support – they are managed separately by our marketing team. You'll find all current information on our social media channels, the WhatsApp newsletter, or the Soulhouse newsletter.
My voucher isn't accepted at checkout – what should I do? First, check whether the error says "not activated": some newer codes need to be manually activated in our system – this usually happens right away, but occasionally takes a moment. If you recently had a booking that didn’t go through (e.g. a payment error or timeout), your code may be temporarily reserved for up to 15 minutes. Simply wait a moment and try again. If the issue persists after that, please message us briefly via WhatsApp, email, or chat – our team will check the code and help you right away.