Sometimes delays happen. Please note that our experts follow fixed schedules, and we cannot keep other customers waiting.
Important notes:
If you arrive late, the duration of your treatment may be reduced.
Full treatment time cannot be guaranteed.
If you arrive more than 15 minutes late, the appointment may be considered missed.- Unused minutes due to late arrival are non-refundable, regardless of how much time remains from the originally booked treatment.- The decision about the remaining treatment time is made by the on-site team.- Short delays (5–10 minutes) are generally unproblematic, but the lost time will not be made up.
Longer delays (15–20 minutes) will result in reduced treatment time due to the fully booked schedule.
If you are around 20 minutes late, the appointment will likely not take place.
Tip: If you know you will be late, please let us know as soon as possible via WhatsApp or email so we can try to find a solution. Additionally, upon arrival, you may speak with the on-site team to explore options such as a later slot on the same day, if available.
Plan sufficient travel time, especially during heavy traffic or unforeseen delays.
Arrive at least 10 minutes before your appointment to prepare calmly for the treatment.- Use public transport or map apps to find the best route and avoid delays.
FAQ:
Do I get a refund if I miss my appointment because I was late? Unused minutes due to late arrival are non-refundable, regardless of how much time remains from the originally booked treatment. Please contact our support team if there are special circumstances.
Can I reschedule if I realise I will not make it in time? Yes, if you inform us in advance (at least 24 hours before), you can reschedule free of charge.
What if I arrive late but still want to be treated? If you arrive late, your treatment time will be reduced accordingly.