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Cancel or reschedule a booking

How to cancel your booking, the 24-hour rule, and what happens to your payment (treatment voucher by payment method).

You can cancel your booking yourself in your customer account up to 24 hours before it starts. Rescheduling is currently handled by our team.

Cancel in your customer account

  1. Open booking.soulhouse.me and log in with your email and password, with Apple or with Google.

  2. Open „My bookings“ in the menu.

  3. Select your booking and cancel it.

If you have trouble logging in, choose „Forgot password“.

Booked as a guest without an account, or less than 24 hours before the booking

In that case our team takes care of the cancellation. Send us the date, time and studio of your booking and the email address you booked with.

Rescheduling

You can't reschedule yourself at the moment. Send us the date, time and studio of your current booking and your preferred new time. Our team takes care of the rest.

Soulhouse cancelled your booking

Our team will get in touch with you and share your options.

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