It depends on the type of voucher you have. Please check which case applies to you.
Digital voucher (PDF by email)
If you purchased your voucher online through soulhouse.me, you received it as a PDF by email. The good news: our support team can look up your code in our system using your email address or order number.
Please contact us at [email protected] and include one of the following:
The email address you used when ordering the voucher
Your order number
We'll look up your code and send it to you as soon as possible.
Physical voucher (card – purchased in-store or via the online shop)
Physical vouchers are not stored in our system. The code printed on the card is the only way to redeem the voucher. If the card is lost, unfortunately the code cannot be recovered.
Our recommendation: Once you receive a physical voucher, photograph the code or note it somewhere safe — this is the only way to ensure the code is always accessible.